Champaign Voices
Major Retailer Rolls Out AI Return Policy That Argues With You
Published: June 19, 2026
A national chain deployed automated tools to process returns, resulting in customers debating a chatbot about a shirt that 'technically left the house.' What do you think?
“I don't negotiate with kiosks.”
“Put a person on the line or keep the shirt.”
“The robot said no. I said watch me drive there.”